one win | Responsible Gaming and Safe Gambling Guide

Player Protection Commitment

Available Control Tools

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Responsible Support

Minimum Age Requirement

one win's Commitment

The Six Pillars of Responsible Gaming at one win

This is not merely a written policy — it is a daily practice embedded in every aspect of our platform

Personal Limit Tools

Set your own daily, weekly, or monthly deposit limits directly from your one win account. Limits take effect immediately and can only be lowered (not raised) within a 24-hour period — giving you full control without the temptation of impulsive decisions.

Session Time Limit

Decide how long you want to play each day or week. When the limit is reached, the platform will alert you and give you the option to stop. This helps you maintain a healthy balance between entertainment and your daily life.

Playing Break (Cool-off)

Need a short break? Activate a break period ranging from 24 hours to 30 days. During the break, you will not be able to log in or carry out any transactions. Once the period ends, your account is automatically restored.

Self-Exclusion

If you feel that gambling is becoming a serious problem, you may apply for long-term self-exclusion ranging from 3 months to permanent. Your account will be fully closed and all promotional communications suspended for the duration of the period.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period — daily, weekly, or monthly. The platform will automatically end your session once the loss limit is reached, helping you protect your personal finances.

Reality Check

Set periodic reminders that appear during your session, keeping you aware of how much time has passed and how much you have wagered. These small nudges are highly effective in helping players stay mindful and in control.

How to Use the Control Tools

How Do I Set Limits on one win?

Simple steps to activate your self-protection tools — safety at your fingertips

Daily / Weekly / Monthly Deposit Limit

Log in to your one win account → Go to "Account Settings" → Select "Deposit Limit" → Enter the RM amount you are comfortable with. The limit takes effect within 24 hours. Decreasing your limit applies immediately; increasing it requires a 7-day waiting period.

Available in Account Settings

Daily Session Time Limit

Go to "Account Settings" → "Time Limit" → Set the maximum number of minutes/hours per day or per week. A timer will be displayed during your session. When the limit is reached, you will receive a notification and the option to end your session.

Adjustable at Any Time

Maximum Loss Limit

Go to "Account Settings" → "Loss Limit" → Enter the maximum RM amount you are willing to lose within the chosen period. The platform will restrict access once this limit is reached for that period.

Automatic Protection

Break or Self-Exclusion

Go to "Account Settings" → "Self-Protection" → Choose "Temporary Break" (24 hours – 30 days) or "Self-Exclusion" (3 months, 6 months, 1 year, or permanent). You can also contact our support team directly for immediate assistance.

Takes Effect Immediately

one win Control Limit Schedule

Limit Type	Minimum	Maximum	Change Timeline
Daily Deposit	RM10	RM50,000	Decrease: immediate \| Increase: 7 days
Weekly Deposit	RM50	RM100,000	Decrease: immediate \| Increase: 7 days
Monthly Deposit	RM200	RM300,000	Decrease: immediate \| Increase: 14 days
Daily Session Time	30 min	No limit	Decrease: immediate \| Increase: 24 hours
Daily Loss Limit	RM10	No limit	Decrease: immediate \| Increase: 7 days
Play Break	24 hours	30 days	Active immediately
Self-Exclusion	3 months	Permanent	Active immediately

How to Apply for Immediate Self-Exclusion

Contact Live Chat Support

Open the Live Chat on the one win platform and say "I would like to apply for self-exclusion". Our agent will respond within 3 minutes.

Choose Exclusion Period

Let the agent know your preferred duration: 3 months, 6 months, 1 year, or permanent. The agent will guide you through the process.

Verification & Activation

After a brief identity verification, self-exclusion takes effect immediately. Your account will be closed and all marketing communications will cease.

Your Funds Are Safe

Any remaining balance in your account will be refunded via your original payment method (Touch 'n Go, GrabPay, DuitNow, etc.) within 3 business days.

Recognise the Signs

Problem Gambling Warning Signs to Watch Out For

Recognising a problem early is the first step toward resolving it. There is no shame in seeking help.

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Gambling Beyond Your Financial Means

You find yourself wagering money meant for essentials such as rent, food, or bills — or borrowing money to fund your gambling.

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Chasing Losses

Every time you lose, you feel compelled to keep playing to "win back" what you lost — and this cycle keeps escalating.

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Concealing Gambling Activity

You lie or hide your gambling habits from family, your partner, or friends out of shame or fear of them finding out.

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Restlessness When Trying to Stop

You feel anxious, irritable, or restless when trying to cut back or stop gambling — a sign of psychological dependence.

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Excessive Time Spent

Gambling takes up more and more of your time, affecting your work, family responsibilities, or social relationships.

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Gambling as Emotional Escape

You find yourself gambling to cope with stress, depression, loneliness, or life problems — using it as an escape from reality.

Know Your Worth

Self-Assessment – Is Your Gambling Habit Healthy?

Answer these 5 simple questions honestly to assess your relationship with gambling

1. Have you ever wagered more money than you could afford to lose?

2. Have you ever tried to hide your gambling habits from loved ones?

3. Do you feel compelled to chase your losses by continuing to play?

4. Has gambling affected your relationships with family or your performance at work?

5. Have you ever felt unable to control the urge to gamble, even when you wanted to stop?

✅ Your Gambling Habits Appear to Be Healthy

Based on your responses, your gambling habits appear to be in control and responsible. Keep using one win's personal limit tools to stay in a safe zone. Remember: gambling is for entertainment only, not a source of income.

⚠️ A Few Warning Signs to Watch Out For

Your answers indicate a number of signs that warrant serious attention. We recommend you activate deposit limit and session time limit tools on your one win account immediately. Consider taking a play break for a few days.

Contact our customer support team if you need help activating any of the control tools or want to discuss your next steps.

🔴 We Strongly Encourage You to Seek Help

Your answers show signs of a serious gambling problem. Please contact the one win support team now to activate self-exclusion. This is not weakness — it takes courage.

You can also reach Talian Kasih: 15999 (Ministry of Women, Family and Community Development Malaysia) for professional support.

Complete Guide

What Is Responsible Gaming & Why Does It Matter?

Responsible gaming refers to the practice of gambling in a controlled, mindful manner that stays within one's personal limits — whether in terms of time, money, or mental well-being. At one win, we put it simply: gamble for fun, not to solve financial or emotional problems.

For most Malaysian players, gambling is a way to unwind after a long day, enjoy a Super League or EPL match with a little extra excitement, or simply try their luck on slots or the lottery. And that's perfectly fine. Problems arise when gambling shifts from entertainment to obsession — when it starts affecting relationships, finances, and mental well-being.

Gambling as Entertainment: Core Principles

Before playing, Malaysian players should understand a few core principles that distinguish healthy entertainment from problem gambling:

Only gamble with disposable income — money you can afford to lose without affecting your basic needs and your family's
Set your limits before you play — not after a loss
Treat losses as the cost of entertainment — just like buying a movie ticket or dining out
Stop when the limit is reached — wins or losses
Never chase your losses — this is the biggest warning sign that a problem is starting

How Does one win Implement Responsible Gaming?

One win does more than provide control tools — we actively monitor player gaming patterns to identify early warning signs of potential issues. Our monitoring system analyses sudden changes in deposit amounts, playing frequency, and unusual betting patterns.

When our system detects concerning patterns, our responsible gaming team will proactively reach out to the player in question to offer information and support. We do this not out of legal obligation — but because it is simply the right thing to do.

Parents: Protect Your Children

One win is strictly for individuals aged 18 and above. If you are a parent or guardian, take the following steps to prevent children from accessing online gambling platforms:

Install parental control software on all devices at home
Never share your banking or e-wallet passwords with your children
Secure your device with a password or biometric authentication
Have an open conversation with your teenager about the risks of gambling

If you discover that a child has accessed the one win platform, contact us immediately at support@onewin-bangla.com to have the account closed right away.

10 Responsible Gambling Tips

1 Set a budget before playing and stick to it

2 Never gamble when you are drunk, angry, or stressed

3 Take regular breaks — stand up, walk around, drink some water

4 Never borrow money to gamble

5 Gambling is for entertainment — accept wins and losses with equal composure

6 Activate the limit tools on your one win account now — don't wait until there's a problem

7 Keep other activities in your life going — sports, family, hobbies

8 Never treat gambling as a way to solve financial problems

9 Talk to someone you trust if you feel gambling is becoming a concern

10 Contact one win support or Talian Kasih 15999 if you need immediate help

Need Immediate Help?

one win Live Chat

24/7 In-Platform

Support Email

support@onewin-bangla.com

Talian Kasih Malaysia

15999 (Free, 24/7)

Talian Kasih 15999 is a service by Malaysia's Ministry of Women, Family and Community Development that provides free counselling and support for addiction issues, including gambling.

Frequently Asked Questions

Frequently Asked Questions About Responsible Gaming

Answers to the questions Malaysian players ask most

Yes, all responsible gaming controls — including deposit limits, session time limits, and loss limits — can be activated directly from "Account Settings" on the one win platform without needing to contact support. However, for self-exclusion or if you need immediate assistance, we recommend reaching out to our support team via Live Chat for hands-on guidance.

Any valid balance in your account will be refunded in full via your original payment method (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX). Refunds are typically processed within 3 business days after self-exclusion is activated and identity verification is completed.

No. Self-exclusion is a commitment designed to protect you. It cannot be reversed before the set period ends. This is to ensure you get the genuine break you need. Once the period is over, your account will not be reinstated automatically — you will need to contact support and go through a re-verification process.

No. All responsible gaming interactions are completely confidential. Self-exclusion requests and the use of control tools are not disclosed to any third party. Your privacy is fully protected in accordance with one win's Privacy Policy and Malaysia's PDPA 2010.

Not at all. Deposit limits only control how much you can add to the platform — they have no effect on your ability to withdraw winnings. You can still withdraw any legitimate winnings without restriction, subject to standard verification procedures.

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Play Happy, Play Safe with one win

Register a free one win account and access responsible gaming tools from day one. Set your own limits, play within your means, and enjoy stress-free entertainment alongside 500,000+ Malaysian players.

For 18+ only · Control tools available immediately · 24/7 support

Responsible Gaming one win – A Safe Gambling Guide for Malaysian Players